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Privacy Policy

This website collects some personal data from its users.

1. INTRODUCTION
We respect your privacy in accordance with Regulation (EU) 2016/679 (of the European Parliament and the Council regarding the protection of individuals with regard to the processing of personal data and the free movement of such data). Our aim is to protect and safeguard your personal data when you interact with our website.

2. WHO ARE WE?

  • Data Controller: The natural or legal person, public authority, agency, or other body that determines the purposes and means of processing personal data (Article 4, Paragraph 1, Point 7 of Regulation (EU) 2016/679).
  • Data Processor: The natural or legal person responsible for executing specific tasks of management and control of data processing on behalf of the Data Controller (Article 4, Paragraph 1, Point 8 of Regulation (EU) 2016/679).

Data Controller Information:

Data Processor Information:

3. WHAT INFORMATION DO WE COLLECT AND USE?
Personal Data: Information that identifies or makes a natural person identifiable, directly or indirectly, and that may provide information about their characteristics, habits, lifestyle, personal relationships, health status, economic situation, etc.

We do not collect your personal data during anonymous navigation on the site. We collect your data (voluntarily provided) to deliver services. If you send a request for information or anything else through our contact form, the following information will be collected to respond:

  • Full name
  • Email address and/or phone number
  • Any additional information voluntarily provided (e.g., in free-text sections) that may include specific data such as disabilities, assistance needs, dietary restrictions, etc.

QUOVAI SRL does not collect or process personal data classified as "special categories of data" (e.g., data revealing racial or ethnic origin, religious or philosophical beliefs, political opinions, membership in associations, or data concerning health or criminal convictions), unless you have provided explicit consent, as may be the case when submitting an information request. For operational and maintenance purposes, this website may collect system logs, files that record interactions and may contain personal data, such as the user's IP address.

4. ON WHAT LEGAL BASIS DO WE PROCESS YOUR PERSONAL DATA?
We collect, use, and share data as described based on the following legal basis:

  • Consent for the processing of personal data for one or more specific purposes (e.g., sending promotional materials via email). For this purpose, you must provide your consent, which can be revoked at any time. The legal basis is outlined in Article 6, Paragraph 1, Letter a) of Regulation (EU) 2016/679.

5. LOCATION OF DATA PROCESSING
The data processing related to the web service provided by QUOVAI SRL takes place at the company's headquarters and on the servers of HETZNER, located in Germany. No data transfer occurs outside the European Union.

The platform may share some of the collected data with services located outside Italy, particularly the Google Analytics service. Google Analytics 4 is a web analytics service provided by Google Inc. (“Google”), located in Ireland. Google uses the collected personal data to track and examine the use of the site, compile reports, and share them with other services developed by Google. This Google Analytics integration anonymizes your IP address. The anonymization shortens the IP addresses of users within the borders of EU member states or other countries adhering to the European Economic Area agreement.

6. WHAT PERSONAL INFORMATION DO WE DISCLOSE TO THIRD PARTIES?
We DO NOT disclose, transfer, or sell your personal data to companies or third parties not directly involved in the primary purposes of our activity. Your data will be known to our employees. Additionally, other recipients include entities that we use for contract execution; entities providing platform management services; legal, tax, and accounting consultants; competent authorities and supervisory bodies for legal compliance; and public administrations for institutional purposes.

The entities mentioned above operate, in some cases, independently as distinct Data Controllers, and in other cases, as Data Processors appointed by the Data Controller in compliance with Article 28 of Regulation (EU) 2016/679. However, we may be required to disclose personal data following a judicial authority's request, to prevent fraud or crimes, or if we believe such action is necessary to protect our business.

7. COOKIES
For information related to cookies, please refer to our specific Cookie Policy.

8. HOW LONG DO WE RETAIN YOUR PERSONAL DATA?
We retain your personal data for the time necessary to carry out operations inherent to the activities of the Data Controller in compliance with Regulation (EU) 2016/679.

9. HOW DO WE PROTECT YOUR PERSONAL DATA?
To prevent unauthorised access to your personal data and maintain its accuracy, we commit to implementing appropriate security measures to ensure confidentiality, integrity, and security. It is important to note, however, that no Internet transmission can ever be 100% secure. Where personal data is collected on the site, Secure Socket Layer (SSL) technology is used, ensuring that all communications between your computer and us cannot be intercepted or deciphered.

By convention, Internet addresses (URLs) requiring an SSL connection start with https:// instead of http://. Additionally, in most browsers, a green padlock icon is displayed next to the URL to indicate that a full SSL connection has been established between the user’s browser and our platform. If your browser does not support SSL technology, you should update it to the latest version.

10. HOW DO WE HANDLE THE PRIVACY OF MINORS?
The platform is intended for a general audience and does not offer services directed to minors. Minors under the age of 18 MUST NOT provide personal information or data to us. If we discover that a minor has provided personal data without parental or guardian authorization, we will immediately delete such information.

11. WHAT ARE YOUR RIGHTS?
Pursuant to Regulation (EU) 2016/679, you can, under the conditions and within the limits established by current legislation, exercise the following rights by sending a request to the contact details of the Data Controller:

  • Access your personal data;
  • Withdraw consent;
  • Object to the processing of your personal data (when processing is based on a legal basis other than consent);
  • Verify and request rectification;
  • Obtain the restriction of processing (in this case, we will only store your data);
  • Request deletion or removal of your personal data;
  • Request data portability;
  • File a complaint.

Requests should be addressed directly to us as the Data Controller. We strive to respond to all legitimate requests within one month. Occasionally, it may take longer if your request is particularly complex. If you believe that the processing of your data violates privacy laws or that your rights have been infringed, you can contact the supervisory authority:

  • Italian Data Protection Authority: Piazza di Monte Citorio n. 121, Rome, 00186, Italy. Phone: +39 06-69677-3785. Website: www.garanteprivacy.it

12. HOW CAN YOU CONTACT US?
For any requests regarding the processing of your personal data, you can:

13. CHANGES TO THIS PRIVACY POLICY
This Privacy Policy is effective as of the date indicated at the beginning of the document. The Data Controller may change this Privacy Policy at any time; in such a case, we will publish the updated version here and modify the effective date below.

This Privacy Policy is updated as of 01/12/2024.